Support
We provide personal e-mail support for AltaPay to e-conomic. Real answers from real people — no auto-generated replies — normally within 24 hours. For step-by-step guides, see our Help page.
Include your company name and e-conomic agreement number so we can help faster.
Common questions
How do I connect e-conomic?
Install the App from the e-conomic Marketplace. You'll be redirected back here to finish setup — we use e-conomic's secure grant-token model, so no e-conomic password is ever stored.
Where do I get my AltaPay credentials?
Log in to the AltaPay merchant portal, copy your gateway URL, API username, and password (needs fundingList / fundingDownload access), then paste them during onboarding or in Settings.
Will a payment be imported twice?
No. Already synced settlement lines are skipped on re-run. Use Force retry only when you intentionally want to post again (that can create a duplicate voucher in e-conomic).
How do I remove my data?
Disconnect your accounts in Settings, delete your account from Settings, or email us to request full deletion. Uninstalling the App from e-conomic revokes our access immediately.